SMS Terms & Conditions:

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from Eagle National Insurance Services, Inc, you may receive messages related to the following:

*Customer care ( responses to service requests, quote requests, and service inquiries)

Example: Good Afternoon, Please Provide Years of Experience for the Driver (JohnDoe) you are requesting to add. If you have any questions, you can contact your agent (Mike) at 555-232-222 or Customer Service at 555-222-2222. Thank you. You can reply STOP to opt out of SMS messaging from Eagle National Insurance Services, Inc. at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to customer care.

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from Eagle National Insurance Services, Inc in the following ways.

By submitting an online form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP.

8- Standard Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting “STOP.”
For assistance, text “HELP” to 888-976-9222 or visit our [Privacy Policy] and [Terms and Conditions] pages. Message frequency may vary

 

Privacy Policy:

Personal Information We Collect Directly From You

In order to access certain Services, we may collect Personal Information directly from you, including throughout the quoting, application, or claims handling processes. The Personal Information you provide directly to us may include:

Identifiers and Contact Information. We may collect personal identifiers and contact information such as your name, address, email address, phone number.
Government-Issued Identifiers. We may also collect information such as your driver’s license number, social security number, or other government-issued identifiers.
Account Details. If you register an account with us, we collect information such as your email, phone number, or user ID, and password used to login to your account.
Policy or Claims Information. This includes policy information, claim information, including materials you submit as part of your claim, information provided for roadside assistance services, or other information you choose to provide us.

How We Use Personal Information

We may use the Personal Information we collect for the following purposes:

  • Operate Our Business. We use the Personal Information we collect to allow you to maintain your account and otherwise run our day-to-day operations.
  • Provide You with Products and Services. We use the Personal Information we collect to provide you with, renew or modify products and services. We also use this information to maintain your coverage and memberships, including to set up a product or service, service your policy, change your policy, handle a claim, or complete a transaction.
  • Communicate With You. We use the Personal Information we collect to communicate with you about your use of our Sites and Services, to respond to your inquiries, to provide you with the information and documents you request, and for other customer service purposes.
  • Evaluate and Improve Our Products and Services. We use the Personal Information we collect to evaluate, analyze, improve, and develop our products and Services, including this Site. We also use this information to tailor the content and information that we may send or display to you, to offer location customization and personalized help and instructions, and to otherwise personalize your experiences while using our Services.
  • Analytics Models to Support our Business. We use the Personal Information we collect in analytics models, including actuarial, underwriting, claims, and loss control models, to facilitate and service our business (e.g., to create new products and features). We may also use this information to conduct actuarial or research studies to maintain and develop our products and Services, and to create new offerings or features. We also use this information to administer surveys and questionnaires, such as for market research or member satisfaction purposes.
  • Marketing and Advertising. We may use your Personal Information for marketing and promotional purposes, including to send you promotional communications about products, services, features, and options we believe may interest you. We may send communications via e-mail or regular mail.. We may also use your information to serve you advertisements or customized content online.
  • Inferences. We may use the information we collect to better understand how you access and use our Sites and the products and Services available on our Sites, both on an aggregated and individualized basis.
  • Find Locations on Request. At your request, we may use your information to obtain your location from the mobile device or the network using your device’s Global Positioning System (GPS) functionality, or directly from you. We may use your location information to help you search for information, including searching for an agent, searching for a service provider, identifying the location of an accident or identifying the location of a roadside event you are reporting. If you do not want location information used, you can disable the GPS functionality on your mobile device.
  • Fraud and Security Purposes. We may use the Personal Information we collect to mitigate fraud and protect Chubb and others. We also use this information to prevent and detect fraudulent, malicious, deceptive, infringements of our policies and contracts and other potential misuse of or illegal activity relating to our products, assets, and Services.
  • Legal Requirements. We use the Personal Information we collect to investigate, enforce, and apply this Policy and our Terms of Use, and to otherwise protect our own rights and interests, such as to resolve any disputes or to respond to requests from law enforcement, court orders, regulators, or other legal processes.
  • Business Transfers. We may also use the Personal Information we collect and receive to consider and implement mergers, acquisitions, reorganizations, refinancing, and other business transactions, and for the administration of our general business, accounting, recordkeeping, and other legal functions.
  • How we share your information: We share to Underwriters, Managing General Agents and Insurance Companies. SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.